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OpenText Extended ECM Platform

Integrate content services with lead applications to bridge content silos, expedite information flows and expand governance.

What is content services integration?

Content services integration supports and expands the traditional strengths of ECM by connecting a content management platform with the standalone applications and systems at the heart of processes.

The best content services offer workers access to information from lead business systems, such as SAP®, Microsoft® Office 365, Salesforce®, SuccessFactors® and more. Content can be surfaced in the application in which users are working, making it easily available to the people and processes that need it most. Centrally defined governance rules are applied automatically throughout the lifecycle of information as it flows through business processes.

Extended ECM Platform overview

With OpenText Extended ECM Platform, content is transparently integrated with other leading applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or any other process-driving software. With ECM integrations, the content services platform bridges content silos and intelligently automates business processes to allow information to flow effortlessly across applications. Extended ECM Platform leverages an organization’s investment in its enterprise content services software and other applications, while improving transparency and insight to improve decision making, automate business processes and expand the reach of governance policies.

What’s new in Extended ECM

Cloud-native to simplify deployments & upgrades
Superior digital workplace experiences
Integrated governance & security for Microsoft 365
Intelligent automation for more app processes

Extended ECM Platform features

Content Services platform integrated with enterprise apps

Leverages the proven lifecycle capabilities of OpenText™️ Content Suite for capture, document management, search, intelligence, security, compliance and records management. Presents content in the context of the business process or lead application UI.

Intuitive user experience

Enhances productivity and eliminates the barriers around software adoption by allowing users to remain within the business application they are most comfortable with, while simultaneously accessing all the necessary information to get their job done.

Connected Workspaces

Simplifies ECM software deployment using templates aligned to business processes. As virtual models of a real-world business object, Connected Workspaces can be related to a customer, product, employee, purchase order or any other business object type. 

Automated classification and metadata management

Files documents consistently and automatically within a process and in the context of a related business object, removing the risk of users haphazardly filing items on local hard drives or file shares and sharing them via email. 

Two-way integration

Provides two-way integration that not only extends content into the lead application but presents metadata from the lead application directly in the Extended ECM Smart View. Updates can be made in either direction.

Cloud content management

Offers flexible cloud models to run Extended ECM Platform anywhere with cloud-native technologies for ECM, vastly simplifying deployments and upgrades and introducing new features faster.

ECM integration benefits

Improved process efficiency

Accelerates cycle time by automating manual tasks, simplifying access and improving content collaboration. Gain efficiency from both the lead application and the enterprise content management tools.

Streamlined innovation and time-to-revenue

Transforms business models and digitizes value chains with an integrated approach to ECM that extends content services into the organization’s foundational technology environment.

Mitigate compliance risk

Automatically applies metadata and classifications transparently in the background, without end-user intervention.

Intelligent Automation

Drives operational efficiencies for content related processes and information flows by kicking off event actions automatically and removing human intervention for low value manual tasks.

Better productivity

Offers users a 360-degree view of both structured and unstructured business content from a single interface, providing content in context without the need to switch between different applications.

Intelligent insight

Delivers deeper insight into product, customer, supplier or asset performance through integrated data and content analytics for improved decision-making.

One version of the truth

Offers a centralized repository for all business content regardless of the origin or source ensures that all stakeholders are working with the most current and relevant content.

Mobile Workforce

Enables users to remain connected and productive, wherever they are. OpenText™ Content Server Mobile connects content and processes, allowing iOS and Android device users to view and interact with information on the go.